Question 1

How do we get started?

Accepted Answer

Write to us and we set up your firm's account with you. Soon you can also try everything first on a demo account with sample data.

Question 2

Can we move from Tally?

Accepted Answer

Yes. Import your data from Tally or other accounting software, or keep your books in Tally and use the Tally connector to invoice from Nootus.

Question 3

Can we import our client list?

Accepted Answer

Yes, from a spreadsheet. Organisation details can be fetched from the Income Tax Department by PAN when a client is added.

Question 4

Who is Nootus.CA for?

Accepted Answer

CA, CS and CMA practices, accounting firms and tax practitioners. Running your own business? Nootus.AI is for you.

Question 5

What is Agent Noot?

Accepted Answer

Every client's own AI agent. It answers the client on WhatsApp and the portal from their own messages, documents and statements, and reports to the client's relationship manager.

Question 6

Does this replace my staff?

Accepted Answer

No. AI does the routine work; your staff review it, advise clients and sign.

Question 7

Can the AI file returns or pay on its own?

Accepted Answer

No. Filing, payments and access changes always wait for a person at your firm to approve.

Question 8

What happens when the AI isn't sure?

Accepted Answer

It says so and hands the question to a person. Every answer it gives shows its source.

Question 9

Is our data used to train AI?

Accepted Answer

Never. Your firm's and your clients' data does not train or fine-tune any model, ours or anyone's.

Question 10

Do approvals on WhatsApp count?

Accepted Answer

No. Approvals count only when given inside Nootus by someone with the approve permission.

Question 11

Will my clients see Nootus?

Accepted Answer

They see your firm's name and logo, with a small “Powered by Nootus.CA”.

Question 12

Which number do messages come from?

Accepted Answer

Messages go out from Nootus's WhatsApp Business number and Nootus email addresses, on your firm's behalf.

Question 13

Which languages does Nootus speak?

Accepted Answer

English, Hindi and Telugu.

Question 14

How do clients send documents?

Accepted Answer

On WhatsApp, by email or through the portal. Each file is acknowledged and filed against the right request.

Question 15

Does Nootus file returns?

Accepted Answer

GST returns are filed from Nootus after your approval. TDS statements are generated ready for validation and upload.

Question 16

Which GST work is covered?

Accepted Answer

GSTR-1, GSTR-3B, GSTR-9 and more, with GSTR-2B and IMS reconciliation and e-invoice and e-way bill matching.

Question 17

Does it use the new TDS form numbers?

Accepted Answer

Yes. Quarterly statements follow the Income-tax Act 2025, such as Form 140 (formerly 26Q) and Form 138 (formerly 24Q).

Question 18

Can clients keep their books in Nootus?

Accepted Answer

Yes. A client can keep its books in Nootus Books, or your firm can keep them, and both work on the same records.

Question 19

Does Payroll handle PF, ESI and Form 16?

Accepted Answer

Yes: EPF, ESI, professional tax, TDS on salary under both regimes, and Form 16 with a digital signature.

Question 20

Can we control what each staff member sees?

Accepted Answer

Yes. Roles decide which clients and features each person can see, and approving is a separate permission.

Question 21

Is there a record of who did what?

Accepted Answer

Yes. The activity log records every action, whether by a person or an agent, and who it reports to.

Question 22

What happens when a trial ends?

Accepted Answer

Your account moves to Free and paid features become read-only. Nothing is deleted.

Question 23

Can we export our data?

Accepted Answer

Yes, at any time, and for 30 days after you close your account.

Question 24

Where is our data hosted?

Accepted Answer

In India. It is encrypted in transit and at rest.

Question 25

How do we get support?

Accepted Answer

Email support@nootus.ai. We reply within one business day.

Answers, in two sentences or less.

Getting started

AI and agents

Clients and messaging

Tax and filing

Finance

Staff and permissions

Plans and data

Write to us.

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