Overview
This policy explains how cancellations and refunds work for Nootus plans. It forms part of our terms of use.
Trials
Trials run for 14 days on Professional and AI and 30 days on Premium. There is nothing to pay during a trial, so there is nothing to refund. When a trial ends without a purchase, the account moves to Free.
Cancelling a plan
You can cancel at any time from your account settings or by writing to support@nootus.ai. Cancellation stops the plan renewing. Your plan stays active until the end of the period you have paid for.
We will remind you before an annual plan renews, so you have time to cancel or change it.
Refunds
Paid plans are billed annually in advance. Refunds apply as follows:
- New plans: if you cancel within 14 days of your first payment for a plan, we refund it in full.
- After 14 days: annual fees are not refundable for the rest of the term.
- If we end your plan without cause, or remove a feature you pay for in a way that materially reduces the Service, we refund the unused part of the term pro rata.
- Duplicate or mistaken charges are always refunded in full.
Upgrades and downgrades
An upgrade takes effect at once, and you pay the difference for the rest of the term. A downgrade takes effect at your next renewal.
After a plan ends
When a paid plan ends, the account moves to Free and paid features become read-only. Nothing is deleted, and you can still export your data. You can buy a plan again at any time to pick up where you left off.
How refunds are paid
Refunds go back to the original payment method through Razorpay, usually within 5 to 7 business days of approval, depending on your bank. Where GST was charged, we issue a credit note.
Questions
Write to support@nootus.ai. We reply within one business day.